Rights and Responsibilities

A customer's guide to a successful moving experience…

Cleansville Movers is big on providing transparency, honesty, integrity, hard work ethics, gentle care with your items, excellent customer service, and project success. Our goal is to give you and your family, staff, and/or residents the Clean Getaway that you deserve.

As a customer you have certain rights and responsibilities. Knowing your rights and responsibilities can help to ensure that moving day is smooth, safe and successful. So, let's work together to make your move as seamless as possible. By viewing these rights and responsibilities, you are step closer to being ready for your Clean Getaway

General Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Regulations and Interstate Transportation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Legitimate Movers and Brokers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Customer’s Responsibilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Estimates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Binding Estimates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Non-Binding Estimates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Your Mover’s Liability and Your Claims . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Full (Replacement)Value Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Waiver of Full (Replacement) Value Protection (Released Value of 60 cents per
pound per article) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Third Party Insurance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Reducing your Mover’s Normal Liability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Loss and Damage Claims . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Delay Claims . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Moving Paperwork . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Order for Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Inventory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Bill of Lading . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Freight Bill . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Weight Tickets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Collection of Charges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Transportation of your Shipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Pickup and Delivery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Early Delivery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Storage in Transit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Weighing Shipments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Resolving Disputes with your Mover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Important Points to Remember . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Definitions used in this Booklet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22

General Requirements

The Federal Motor Carrier Safety Administration’s (FMCSA) regulations protect
consumers of interstate moves and define the rights and responsibilities of consumers
(shippers) and household goods carriers (movers) .
The household goods carrier gave you this booklet to provide information about your
rights and responsibilities as an individual shipper of household goods . Your primary
responsibilities are to ensure that you understand the terms and conditions of the
moving contract (bill of lading), and know what to do in case problems arise .
The primary responsibility for protecting your move lies with you in selecting a
reputable household goods mover or household goods broker, and making sure you
understand the terms and conditions of your contract and the remedies that are
available to you in case problems arise

Make it stand out

Learn more about what we do

This is a paragraph. You can write your own content here, and fill in the blanks. What's your story and where do you go from here? Tell the world about your business, and make this text yours.